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Refund Policy

90-Day Money Back Guarantee

We stand by the effectiveness of our Batana Oil. If you use our product consistently for 90 days and are not satisfied with the results, we offer a 90-day money back guarantee under the Batana Trial. This guarantee is only applicable to our Rare Batana Oil. To qualify for a refund under this guarantee, please follow these steps:

  1. Usage Requirement: The product must be used at a minimum of 4 times weekly for 90 days.

  2. Documentation: Provide a time-stamped video from each day of application or weekly, showing your consistent use of The forbidden fruit Rare Batana Oil and that you gave it an honest attempt.

  3. Initiate the Process: Contact Us Via our Contact form or email us at support@theforbiddenfruit.com with your videos and a detailed explanation of why you are seeking a refund.

  4. Evaluation: Our team will review your submission to ensure compliance with the guarantee terms.

  5. Results Expectation: Most users will begin to see results around the three-month mark, however, the best results usually occur around the 6+ month mark. 

30-Day General Refund Policy

Return Conditions
To qualify for a return:

  • Products must be new and unused with all sticker seals and packaging in tact as it arrived upon delivery for full product integrity and sanitary compliance. Returns that do not meet these conditions will be subject to a partial refund.

  • Proof of purchase is required.

  • The customer is responsible for return handling and shipping costs. We recommend a trackable shipping service to ensure safe delivery.

  • Items must arrive at one of our nearest warehouse within 30 days of the delivery date confirmed by the shipping company.

Non-Refundable Costs

  • Handling and shipping fees are non-refundable. If a refund is processed, the cost of shipping and returning the item to our warehouse will be deducted from the total refund amount.

  • Orders with incorrect or incomplete addresses that cannot be delivered are not eligible for a refund.

  • We are not liable for packages lost or damaged in transit once they are with the carrier.

Refunds

  • Upon receipt and inspection of the returned item, we will inform you of the approval or rejection of your refund.

  • If approved, the refund will be processed to the original method of payment within a certain number of days, minus any non-refundable costs.

  • Expedited processing, shipping, and insurance costs are not refundable.

Cancellations

Orders not yet shipped can be canceled and fully refunded. Once an item is dispatched, it cannot be modified or canceled. For items delivered but unwanted, a full refund for unused items is possible within the 30-day window.

For any additional questions or concerns, contact us. 

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