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  • How long will shipping take?
    You will receive a tracking number as soon as your order is shipped. We ship all orders within 1-3 business days. Domestic shipping typically takes 5-7 business days, while international orders can take 10-15 business days.
  • Where can I find my tracking number?
    Your tracking number is emailed to you once your order ships. If you didn’t receive an email, check your spam.
  • What if my tracking number isn't working ?
    Tracking numbers can take up to 48 hours to update. If it’s still not working after that time, please contact us and we’ll be happy to assist you.
  • What is your returns or refunds policy?
    We offer a 90-day money-back guarantee. If you are not satisfied, you can return the product by providing proof of use (timeline photos and records). Please note, shipping costs are non-refundable. More information read our return & refund policies.
  • Is Batana Oil safe ?
    Yes, Batana oil is naturally derived from the Batana kernal, 100% organic natural.
  • What’s the best way to use Batana Oil?
    Apply a even amount through damp or dry hair and gently massage into your scalp. Leave in for as long as possible for best nourishment. Yes, you can sleep with Batana Oil in the hair.
  • Can I use Botanic Oil on all hair types?
    Yes, Batana Oil is made for all hair types, 100% natural organic and safe to use for every style and types of hair.
  • How long does it take to see results?
    Must use consistently minimum 4-6 weeks but for optimal results at least 90 days.
  • Do you offer international shipping?
    Yes, we offer worldwide shipping ! Shipping times may vary.
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